Refund policy

Here is the complete Return & Refund Policy specifically drafted for Vytrix (team@vytrix.online), tailored for a shop selling digital products and e-books:

Return & Refund Policy

Thank you for shopping at Vytrix.

Because our store offers non-tangible, irrevocable digital goods (digital e-books, downloadable PDFs, and guides), we maintain a clear policy regarding returns, refunds, and cancellations.

1. Digital Product Policy (Final Sale)

Due to the immediate digital nature of our products, all sales of downloadable e-books are considered final once the digital content has been delivered, accessed, or downloaded. Unlike physical goods, digital files cannot be physically returned once received.

2. Eligibility for Refunds

We want you to be completely satisfied with your purchase. We will honor refund requests under the following exceptional circumstances within 30 days of purchase:

  • Non-Delivery of the Product: Due to technical issues with mailing servers or order processing, you do not receive the download link. In this case, please contact us for assistance first. If we are unable to deliver the files to you, a full refund will be issued.

  • Download or File Issues: If the downloaded file is corrupted, unreadable, or defective, and our technical support team cannot resolve the issue or provide a replacement file within 48 hours.

  • Duplicate Purchase: If you accidentally purchased the exact same e-book twice in a single transaction or within a short timeframe, we will gladly refund the duplicate charge.

3. Non-Refundable Scenarios

Refunds will not be granted under the following conditions:

  • Change of mind after the file has already been downloaded.

  • Incompatibility with third-party reading software or devices if the format was clearly stated on the product page (our files are standard PDF format).

  • Failure to read the product description prior to purchase.

4. How to Request a Refund or Support

If you meet the criteria for a refund or need help accessing your purchase, please reach out to our team:

  • Email: team@vytrix.online

  • Subject Line: Refund Request - Order #[Your Order Number]

Please include your order number, the email address used at checkout, and a brief description of the issue. Our support team responds within 24–48 business hours.

5. Refund Processing

Once your refund request is reviewed and approved:

  • The refund will automatically be applied to your original method of payment (credit card, debit card, or PayPal).

  • Processing times depend on your financial institution, but typically appear on your statement within 5–10 business days.